Every day, each of us shall act as a consumer of certain goods and services.
A consumer is a person who buys, orders, uses or intends to purchase or order products for personal needs.
The consumer has the right to receive the necessary, accessible, reliable and timely information about the product, ensuring its conscious and competent choice. The information must be provided to the consumer before the acquisition of goods or the order of work (service).
If defects have been identified during the warranty period, the consumer shall have the right to demand: proportional reduction of price; gratuitous elimination of defects of the goods within a reasonable period; reimbursement of expenses for elimination of defects.
In case of detection during the warranty period of significant deficiencies that have arisen through the fault of the manufacturer of goods (seller, executor), or falsification of goods, confirmed if necessary by the conclusion of the examination, the consumer, in the manner and within the terms established by the legislation and on the basis of obligatory rules for the parties or the contract, shall have the right to require from the seller or manufacturer at his choice: to terminate the contract and return the amount paid for the goods; to require replacement of the goods with the same goods or similar goods, from among those available from the seller (manufacturer).
In order to implement the return of the amount paid for the goods, replace the goods or repair them for free, you must file the corresponding application (claim) to the store, where the goods were purchased. If the store refused to accept your application (claim), send it as an insured letter with an inventory by mail.
If the seller continues to violate your rights, do not hesitate, and seek qualified legal assistance.
The Law Firm "Kravets & Partners" will help you resolve such issues as:
- Refund for quality goods (except for a certain list of goods that are not subject to refund);
- Refund for goods purchased on the Internet;
- Refund for goods purchased on credit;
- Refund for additional warranties;
- Recovery of 3% for each day of delay or non-performance of the obligation specified in the contract.
Therefore, in case of violation of your right, take an active position on the issue of restoring your violated right through professional use of the norms of the current legislation.
The Law Firm "Kravets & Partners" actively practices dispute resolution regarding consumer protection both at the pre-trial and trial stages and offers the following services:
- Legal consultation on protection of the violated right;
- Assistance in preparing complaints and claims;
- Conduct of negotiations in legal language with the seller or supplier;
- Representation of consumers' interests in court proceedings;
- Assistance in obtaining penalties and compensation for damage caused.
